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FAQ




Shipping

How do you ship packages?
Packages from our warehouse will be shipped by EMS/ePacket or FEDEX depending on whether you select Free or Express Shipping. Please note all items are sent with a Tracking ID which will be sent to your email address you had provided upon signing up
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Standard Shipping (Free) time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

10-30 Business days

Canada, Europe

10-30 Business days

Australia, New Zealand

10-30 Business days

Mexico, Central America, South America

15-30 Business days

*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information
My tracking says “no information available at the moment”.
It takes 2-7 business days for the tracking information to update on the system.
If you have any other questions, please contact us and we will do our best to help you out.
  

Refunds & Returns Policy 

Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
  • you do not receive them within the guaranteed time (45 days not including 2-7 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)
  • The item you received was damaged, defective, or substantially different from the item represented on the product detail page
 
We do not issue the refund if:
  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 14 days after the guaranteed period for delivery (45 days) has expired. You can do it by submitting a Ticket 
Rights Protected:
14 days to reconsider your purchasing decision and withdraw  
1 year Standard manufacturer warranty, if any item that has manufacturing   defeats and you would like to activate this warranty, please contact us
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 to 20 business days. Unless payment made was done via Afterpay and Sezzle. More information can be obtain here
Afterpay FAQ
Sezzle FAQ
Exchanges & Returns

If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps. An exchange isn’t always possible under the warranty policy. If the product wasn’t available in stock, you will get a full refund instead.

Please do not send your purchase back to us unless we authorise you to do so.