FAQ


Shipping Time Frames

To reduce costs and time for our consumers FeathersNjewelz Australia & our Talented Australian Artists have agreed to have personalised items sent out directly from their locations <3 . Each supplier resides in different locations, so there will be times that you will receive multiple packages at different times (if you have purchased multiple things from different artists, otherwise you would receive it all on the same time of course) this is to be expected. Please find below information on each estimated time frame for Delivery from each Artist.

Please do keep in mind that the items you have purchased are handmade and most of them are one of a kind jewelz <3

BohoDevine

Items are shipped within 72 hours after payment has been cleared and in most cases sooner. 
Suzanne does not ship on Saturday and Sunday so those days are not included in the 72hr turnaround time.

Estimated time frame varies due to nature of the items 

1-3 Days

Gaia Boheme

Depending on whether you purchased a personalised jewel, eg. Crystal Bracelets will determine the time frame (due to it being made to your requirements), however rest assure Katie will be onto it ASAP to get your crystals out to you <3

Estimated time frame varies due to nature of the items 

5 - 12 Days

SevenBlueBerries

Depending on whether you purchased a personalised jewel, will determine the time frame (due to it being made to your requirements), however rest assure Tanya will be onto it ASAP <3

Estimated time frame varies due to nature of the items 

5 - 10 Days

Belle Babette

2 - 10 Days

Crystals of a Kind

Estimated time frame varies due to nature of the items being custom made <3

1-14 business days

 

FebruaryTen
Your item will be shipped on the next business day after payment received. 

Standard registered mail (within Australia) 7 business days

Pretica 

Estimated shipping times
2-7 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns Policy

Each Artist have their own requirements when it comes to their policies, it is also important to note that most of the items are made personalised & all our Artists take on much <3 for their products and want to be able to share the love and hope you are as satisfied with your item as much as they are to giving it to you <3

BohoDevine

You may return your item for a refund within 14 days.
* The original postage is non refundable and item must be repackaged and returned in same condition it was received. Buyer is responsible for return postage.
* Due to health restrictions, earrings cannot be returned.
* Please notify FeathersNjewelz before returning an item.
* Please choose carefully..I do not refund simply if you change your mind.

SevenBlueBerries
 
Contact FeathersNjewelz within: 14 days of delivery
Ship items back within: 21 days of delivery
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Gaia Boheme

Contact FeathersNjewelz within: 7 days of delivery

Ship items back within: 14 days of delivery

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Belle Babette

Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss 
Please note
If there is any problem with your order please contact me within 3 days of receiving the package. I do not accept returns or exchanges for custom orders and personalised items.

If the package is returned or lost due to an incorrect or undeliverable address provided at checkout or the buyer refused to claim the package, I will re-send the package but the buyer needs to pay for the postage for re-shipping the package. In either case if buyer no longer wants the item(s) a 30% restocking fee will be charged before issuing a refund and the shipping charge is not refundable.
Crystals of a Kind
Contact me within: 7 days of delivery
Ship items back within: 21 days of delivery
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible 
FebruaryTen
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Earrings (for health/hygiene reasons)
I guarantee complete satisfaction on all of my products. If you are not satisfied for any reason, please return the item(s) within 14 business days after you receive the item(s) for a complete refund or exchange(postage not refundable). All items must be returned in new and unused condition in original packaging to receive full refund or exchange. 
Please contact me before you return the item(s).
Buyer will pay for return posting
Pretica
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Earrings (for health/hygiene reasons)
  • Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Cancellations & Exchange

Cancellation & Exchanges Policy from our Beautiful Artists <3

Please always get in touch with FeathersNjewelz if you have any concerns whatsoever, it's important to note that providing great customer service is our number one priority! Our Artists do work long hours puting in all their love so we can give you what you would love to receive, you are the reason why our Artists keeps their dreams alive <3

Gaia Boheme

We do accept Exchanges

Contact within: 7 days of delivery

Ship items back within: 14 days of delivery
 
We don't accept cancellations 
 
However, please contact FeathersNjewelz if you have any problems with your order.
 
The following items cannot be exchanged
 
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
 
BohoDivine
 
You may return your item for a exchange within 14 days.
* The original postage is non refundable and item must be repackaged and returned in same condition it was received. Buyer is responsible for return postage.
* Due to health restrictions, earrings cannot be returned.
* Please notify Feathersnjewelz before returning an item.
* Please choose carefully..I do not refund simply if you change your mind.
 
Please contact FeathersNjewelz in regards to cancellations.
  
However, please do contact feathersnjewelz if you have any concerns <3
 
SevenBlueBerries
 
We do accept cancellations 
 
Request a cancellation within: 24 hours of purchase
 
We do not accept Exchanges due to the nature of the items, however please do get in touch with FeathersNjewelz with any concerns you may have.
Belle Babette
Request a cancellation within: 2 hours of purchase
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Crystals of a Kind
We don't accept Exchanges

However please do contact us.
FebruaryTen
We don't accept Exchanges

However please do contact us.
Pretica
We don't accept Exchanges

However please do contact us.

Afterpay - Buy now and pay later

FeathersNjewelz has now opted in to provide consumers with an option to pay with Afterpay. Buy Now, Pay Later.

For more information on how it works and what is needed to get started you can refer here

https://help.afterpay.com/hc/en-au

<3